Refund Policy

Due to the nature of our digital services and the immediate consumption of API credits and data scraping resources, all payments made to Pitchers are final and non-refundable.

This policy applies to all services including but not limited to:

• Monthly and annual subscription fees
• API usage credits and overages
• Data scraping job credits
• Premium feature access
• One-time service purchases
• Setup and onboarding fees

Our no-refund policy is in place for the following reasons:

• Immediate Service Consumption: Our services are consumed immediately upon use, making it impossible to "return" digital services
• Resource Allocation: API credits and scraping resources are allocated and consumed in real-time
• Infrastructure Costs: Each API call and scraping job incurs immediate infrastructure and processing costs
• Data Processing: Once data is scraped and processed, the computational resources cannot be recovered
• Fair Usage: Prevents abuse of our refund system by users who consume services and then request refunds

While we do not offer refunds, we do provide the following guarantees:

• Service Availability: We guarantee 99.9% uptime for our API services
• Data Quality: We ensure high-quality data extraction and processing
• Support: We provide comprehensive technical support for all paid plans
• Security: We maintain industry-standard security measures for your data
• Performance: We continuously monitor and optimize our services

• All charges are processed immediately upon purchase
• Subscription fees are billed in advance for the billing period
• Usage-based charges are calculated and billed at the end of each billing cycle
• Failed payments may result in immediate service suspension
• We accept major credit cards and digital payment methods

While we do not offer refunds, you can cancel your subscription at any time:

• Cancel your subscription through your account dashboard
• Service will continue until the end of your current billing period
• No additional charges will be made after cancellation
• You retain access to your account and data even after cancellation
• You can reactivate your subscription at any time

If you have concerns about charges or service quality, please contact our support team before initiating any payment disputes. We are committed to resolving issues fairly and maintaining customer satisfaction.

For billing disputes, please contact us at billing@pitchers.com with:

• Your account information
• Details of the disputed charge
• Supporting documentation
• Desired resolution

For questions about this refund policy or billing issues, please contact us: