Privacy Policy

Last updated: September 17, 2025

Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

  • Account information (email address, name)
  • Payment information (processed securely through Razorpay)
  • API usage data and job configurations
  • Google Sheets integration data
  • Communication preferences

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to your comments and questions
  • Monitor and analyze usage patterns
  • Detect, prevent, and address technical issues

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

  • SSL encryption for all data transmission
  • Secure database storage with access controls
  • Regular security audits and updates
  • Limited access to personal information
  • Secure payment processing through Razorpay

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and prevent fraud
  • With trusted service providers who assist in our operations
  • In connection with a business transfer or acquisition

Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Delete your account and data
  • Opt-out of marketing communications
  • Data portability
  • Withdraw consent at any time

Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie settings through your browser preferences.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at:

Email: privacy@pitchers.com

Address: Pitchers Data Solutions, Privacy Department